Frequently Asked Questions

Orders & Shipping

1. When will my order ship?
Processing takes 1–3 business days (Mon–Fri, excluding holidays).

2. How long is delivery?

U.S. orders: typically 5–12 business days after dispatch.

International: usually 10–20 business days.
Delivery can vary based on carrier, weather, and peak seasons.

3. Do you ship from the U.S.?
Yes—select items ship from our U.S. warehouses (marked on the product page). Others ship from our international facilities.

4. How do I track my order?
Once your order ships, you’ll receive a tracking email. You can also use our Track Order page and enter your tracking number. Please allow 2–4 business days for tracking to begin updating.

5. Will there be invoices or supplier marketing in the box?
No. We ship without pricing or promotional inserts.

6. Do you offer free shipping?
Check the top site banner and cart for current free-shipping promotions or thresholds.

Changes & Cancellations

7. Can I change or cancel my order?
We start processing quickly. If you need to modify or cancel, contact us immediately via live chat. If the order has already shipped, we’ll help with a return once it arrives.

Returns & Refunds

8. What is your return window?
We accept returns of unused items in original packaging within 10 days of delivery. Start a return through the Contact/Support page. (See our full Return Policy for details/exclusions.)

9. My item arrived damaged/incorrect—what now?
Snap a few photos of the issue and packaging and contact us within 48 hours of delivery. We’ll make it right with a replacement or refund per policy.

10. Who pays return shipping?
For approved returns that aren’t due to damage/defect, return shipping may apply. We’ll share the exact instructions when you start a return.

Products & Warranty

11. Are your products under warranty?
Many items include a limited manufacturer warranty. If your product is defective on arrival or fails early in normal use, reach out and we’ll assist under the applicable warranty/return policy.

12. Are product specs accurate?
We do our best to keep listings up-to-date. Minor variations in color or packaging may occur based on supplier batches.

Payments & Security

13. What payment methods do you accept?
We accept major debit/credit cards and secure checkout options available at payment. All transactions are encrypted.

14. Will I pay duties/taxes?
U.S. orders include domestic taxes at checkout where applicable. International orders may incur customs duties or VAT charged by your country at delivery.

Contact Us

15. How do I reach support?
Use the live chat on our website (fastest). You can also message us via the Contact page.
Response time: We aim to reply within 1–2 business days.